Whether or not the comments online are bad or good ,you ought to have a process to reply . This builds a good online reputation that attracts new customers. The online reputation firm you employ will first want to establish a approach to keep track of online review web sites and social media.
Be sure the firm you hire has tools in place to not just keep an eye on, butalso build your 5-star credibility online. You should expect to get access to a back office to keep track of how well the firm is overseeing and building your 5-star reputation.
Stay away from online reputation management companies that only keep an eye on good or bad comments. You need to have a system for your workersto simply reply to the reviews. Some companies try to do their own social media tracking. They might just use Google Alerts because it’s free.
The firm you employ the services of will findtwo types of negative feed back comments about your business online. Twitter or Facebook are where most damaging remarks are discovered in social media networks.
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